You can order in our online store with or without registration. To make shopping more convenient for you in the future, we recommend that you create a customer account.

ORDERING PROCESS, EASY AND CONVENIENT ORDERING

1. shopping cartSelectthe products you wish to order by clicking the “Add to cart” button. This will add your selection to the shopping cart. You can change this selection at any time until you send your order by changing the number of products, deleting the selection by clicking on the “Remove” box or canceling the order process. By clicking on the “Checkout” button you will be taken to the next order step.2. TO CHECKOUTPlease log in with your e-mail address and password if you already have a customer account, otherwise please register as a new customer. Your data will be collected, processed and used in compliance with data protection regulations (data protection notice). It will not be used for any other purpose or passed on to third parties. If you are already registered, you can now select the shipping method. By clicking the “Continue” button, you will be taken to the next order step.3. CHECK INVOICEADDRESS/ SELECT PAYMENT METHODNowcheckyour invoice address and enter your desired payment method. By clicking the “Next” button, you will be taken to the next order step.4. CHECK SHIPPINGADDRESS Nowcheckyour shipping address and select the shipping method. Then click on “Continue” to the next order step.5. COMPLETING THE ORDER PROCESS / TERMS AND CONDITIONS AND PRIVACY POLICYYouwill receive an overview of your order: the selected products, the shipping and billing address and your contact details. Check that all details are correct and please read the General Terms and Conditions and the Cancellation Policy carefully. You can only proceed with the order if you agree to the terms and conditions and the privacy policy (check the box). By clicking on the “Send order” button, you are sending your order to us. You hereby submit a legally binding offer.

As soon as we have received confirmation of payment, the goods will be dispatched. If we receive your payment before 12:00, your order will be dispatched on the same day with a delivery time of 2-5 working days.

Since we work together with DHL as a shipper, this is possible, yes, please register with your desired post office for the Packstation. You will receive a number. Please enter the packing station and number as the delivery address.

We do not offer express shipping.

FREE shipping and returns.

Are there any restrictions for purchasing on account?

Do I need a PayPal account?

When is the payment due?

Will I be subject to a credit check?

Can I choose another payment method if PayPal rejects the purchase on account?

What are the costs for the payment method purchase on account?

Do the invoice address and delivery address have to be identical?

Who is the contractual partner with me as the buyer?

Who bears the costs if I have returned the goods after the withdrawal period?

You can track the progress of your delivery via the DHL website: https://www.dhl.de/de/privatkunden.html

You can return or exchange all items (including reduced items) within Germany within 14 days of delivery. If you would like to exchange for a different size or color, please note this on the “return slip” provided. We will send you a new pair postage free.

Detailed information and instructions can be found on the page “blue heeler: Returns made easy!“

You can find detailed information on this topic on the “Right of withdrawal” page

You can currently make your payment to us in the followingways: You can pay us in the following ways:

• Payment with PayPal
• Payment in advance

Please send us an e-mail or give us a call. We can certainly help you! Phone: 04208-8285280 | E-Mail: info@blue-heeler.de